FAQ
Most Frequently Asked Questions
Do you have a minimum order quantity (MOQ)?
Yes, we have an MOQ of 12 units for most products.
Why can't I see the prices on your website?
Because we're all about trade/wholesale, you'll see our prices once you've set up a business account. Once it's approved, you'll be able to access to wholesale prices and shop our full catalogue.
What are your accepted payment methods?
We accept payment via credit/debit card, PayPal, bank transfer, and sometimes offer net terms for approved accounts.
Bank: Barclays
Account Name: ACCENT FASHION ACCESSORIES LTD
Sort Code: 20-72-67
Account Number: 13815161
Where is your warehouse located?
Our warehouse is situated in Manchester, UK. We maintain all our inventory within the UK.
How do I know if you area genuine supplier?
We have been in the wholesale business for over 20 years and have established ourselves as a trusted supplier to various stores and well-known brands such as ASOS, Boohoo, Next, and many others.
Company Details
ACCENT FASHION ACCESSORIES LTD
REGISTERED NUMBER : 05371736
VAT NUMBER : 857280403
EORI NUMBER : GB857280403000
Shipping & Returns
What is your shipping policy?
We offer standard and expedited shipping options for most locations. However, for
customers residing in the Scottish Highlands, Scottish Isles, Northern Ireland,
Channel Isles, Isle of Man, and Isle of Wight, shipping costs will be charged
based on the weight of the order. Please note that additional charges may apply
for these areas due to logistical considerations. For more details on shipping
rates to these regions, please contact our customer service team.
- Free - free standard UK delivery available on orders of £200 and over
- £8 - next working day delivery (orders placed before 2pm, Monday to Friday)
- £12 - Saturday delivery (orders placed before 2pm on Friday)
Please note:
Working days are Monday to Friday only and exclude UK national holidays.
Delivery times cannot be guaranteed. We cannot be held
responsible for delays to services.
Orders placed before 2pm
on a Friday for next day delivery will be delivered on the following Monday
(subject to national holidays)
Orders placed after 2pm
on a Friday for next day delivery will be processed on the following Monday for
delivery on the Tuesday (subject to national holidays)
If I live in scottishhighlands, scottish isles, northern ireland, channel isles, isle of man, isle of wight when can I expect my parcel?
- Standard UK delivery (3-5 working days)
- Express delivery (1 - 2
working days - order before 3pm) - Saturday delivery -
(order before 2pm on Thursday) - Scottish Highlands and
islands are postcodes: ab31-38, ab40-56, hs1-9, iv1-99, ka27-28, kw1-17,
pa20-80, ph15-50, ze1-3 - Channel Islands, iom, iow, scilly isles postcodes: gy1-10, je1-5, im1-9, im99, po30-41, tr21-25
How long does it take for orders to be processed and shipped?
Orders are typically processed within 2-5 hours and shipped shortly after.
Should you need to cnacel or modify your order after it's been placed, please contact dispatch@afacollective.com as soon as possible, and we will do our best to accommodate your request.
What is your return/exchange policy?
We have a 14 day return/exchange policy. Please see our Return Policy for detailed information.
Do you offer international shipping?
Yes! We ship worldwide via tracked delivery service.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a tracking number via email to track your package.
Are there any additional fees or charges beyond the product price and shipping cost?
Generally, there are no additional fees unless otherwise stated. However, taxes and duties may apply depending on your location.
Ordering with Us
Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. The discount rate varies depending on the quantity ordered.
Do you offer customization or private labelling services?
Yes, we offer customization and private labelling services for select products.
Please inquire for more information to sukie@afacollective.com
Do you offer drop shipping services?
Yes, we offer drop shipping services for select products.
Please contact us for more information and to set up a drop shipping account.
What quality control measures do you have in place for your products?
We have stringent quality control processes in place to ensure that our products meet the highest standards before they are shipped to our customers.
All our products are UK and EU standards, most of our sunglasses are FDA approved.
Do you have a customer service team available for assistance?
Yes, we have a dedicated customer service team available to assist you with any questions or concerns you may have.
Please reach out to us at cs@afacollective.com